Last updated: 13/08/2025
The Advice Room (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and store your data when you use our website theadviceroom.co.uk.
1. Who We Are
The Advice Room
Unit 7, Olympic Park, Olympic Way, Warrington WA2 0YL
Email: info@theadviceroom.co.uk
2. Information We Collect
We may collect the following personal data:
- Name
- Email address
- Phone number
- Address (only if provided by you)
- IP address
3. How We Collect Your Data
We collect data when you:
- Fill in a contact form
- Sign up for our newsletter
- Use our website (through cookies and analytics)
We also use:
- Google Analytics to understand how visitors use our site
- Facebook Pixel for marketing and performance tracking
4. How We Use Your Data
We use your personal data to:
- Respond to your enquiries
- Send you property details
- Process transactions
- Improve our website and services
5. Who We Share Your Data With
We only share your personal data with:
- The builders of the property you enquire about
We do not sell or rent your information to anyone.
6. Where Your Data Is Stored
Your data is stored securely on our internal servers.
7. How Long We Keep Your Data
We keep personal data for up to 5 years from your last contact with us, unless we are required by law to keep it longer.
8. Cookies and Tracking
We use cookies to improve your browsing experience. This includes:
- Google Analytics – to understand how our site is used
- Facebook Pixel – to track advertising performance
You can control cookies through your browser settings.
9. Your Rights
You have the right to:
- Request a copy of your personal data
- Ask us to correct or delete your data
- Withdraw consent for marketing
- Complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data
To exercise your rights, contact us at info@theadviceroom.co.uk.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.
Contact Us
If you have any questions about this policy or how we handle your data, email us at info@theadviceroom.co.uk.